Help with your Tratok account, bookings, payments, refunds and TRAT. Write in your own language and follow every reply in one place.
New to Tratok? Create a free support account
Describe the problem in your own words and add photos or screenshots if they help.
Tara, Tratok's AI assistant, confirms your ticket by email in your language, day or night, and passes it to the right person.
You get an email every time someone replies, and the whole conversation stays on your dashboard.
Sign in to read the replies and answer them. If you opened it on tratok.net, sign in with Tratok and you will find it here, or open Contact Us on tratok.net.
Quick answers before you open a ticket.
Open a support ticket. Create a free account here and choose Create Ticket, or, if you already use tratok.net, sign in there and use the Contact page. Both reach the same support team, and you can also email [email protected].
Anything to do with your Tratok account, bookings, payments and refunds, the TRAT token and your wallet. Describe the problem in your own words and add screenshots if they help.
You get a confirmation straight away from Tara, Tratok's AI assistant, in your language, and the ticket is assigned to a member of the support team. You are told by email when someone replies, and you can follow the whole conversation on your dashboard.
Yes. The support site and its emails are available in 16 languages, so write in the language you are most comfortable with.
Yes. Opening a ticket and getting help is free for every Tratok member and partner.
Never share your password, private keys or seed phrase in a ticket, by email or in chat. The support team never needs them to help you, so treat any request for them as a scam.